dbl Casino & Sportsbook Data Care

This page describes what we collect when you use dbl and how we keep that data protected. We collect personal information during account registration, identity verification, and gameplay. We use this information to verify your eligibility, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and regional banks (mobile banking, local payment, online payment, e-wallet), and maintain the security of our live-dealer tables, sportsbook markets, and slot games.

Our servers encrypt all sensitive data in transit and at rest. We do not sell your information to third parties. Payment processors handle your payment details separately; we do not store full card numbers or bank credentials. Your account history—including game rounds, deposits, withdrawals, and support interactions—is logged for transparency and dispute resolution.

We comply with standard data-protection practices and respond to user requests for data access or deletion according to applicable law. This policy applies to all dbl users regardless of location, though our services are available only where local law permits.

What Data We Collect on dbl

We collect your email address and password when you register. We ask for your full name, date of birth, and residential address during Know Your Customer (KYC) verification. We request government-issued identification (national ID, passport, or driver's license) to confirm your identity. We collect your payment method details—for example, your phone number for DANA or your bank account number for e-wallet transfers.

We log your gameplay activity: which games you play, your wagers, your winnings, and your account balance changes. We record your login times, device type (mobile or desktop), and IP address. We store your support interactions—chat messages, email inquiries, and our responses. We track your withdrawal requests and verification status.

How We Use Your Data

We use your personal information to verify your identity and confirm your eligibility to use dbl. We process your payments and manage your account balance. We use your gameplay data to detect fraud, prevent money laundering, and comply with anti-gaming regulations. We analyze your activity to identify suspicious patterns—for example, rapid account creation and withdrawal cycles or coordinated play across multiple accounts.

We use your contact information to send account notifications, withdrawal confirmations, and security alerts. We may contact you if we need additional verification information or if we detect unauthorized access attempts. We use your feedback and support interactions to improve our platform, resolve disputes, and train our support team.

Third-Party Processors and Payment Providers

We share your payment information with payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and banks) to process deposits and withdrawals. These providers handle your payment details according to their own privacy policies. We do not control how they store or use your information beyond processing your transactions.

Our servers may sit outside your jurisdiction. Data transfers across borders are encrypted and comply with standard data-protection practices. We do not share your personal information with marketing companies, data brokers, or unrelated third parties. We may disclose information if required by law—for example, to comply with anti-money-laundering regulations or court orders.

Cookies and Tracking

We use cookies to maintain your login session and remember your preferences. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may limit dbl functionality. We do not use cookies to track you across other websites.

We use analytics tools to understand how players use dbl—for example, which games are popular, which payment methods are preferred, and where players access dbl from (Jakarta, Surabaya, Bandung, Medan, Semarang). This information helps us improve our platform. Analytics data is aggregated and does not identify individual users.

Your Rights and Our Commitments on dbl

Data Security

We encrypt all data transfers using SSL (Secure Sockets Layer) technology. Your password is hashed using industry-standard algorithms and is never stored in plain text. Sensitive information—payment details, identity documents, account history—is encrypted at rest on our servers. We restrict access to your data to authorized dbl staff only.

We maintain firewalls and intrusion-detection systems to prevent unauthorized access. We conduct regular security audits and penetration testing. If we detect a data breach, we will notify affected users and take steps to mitigate harm. We do not guarantee absolute security; no system is immune to attack.

Your Data Rights

You have the right to access your personal data. You can download your account history, game logs, and transaction records from your dbl account settings. You have the right to correct inaccurate information—for example, if your address has changed, you can update it in your account.

You have the right to request deletion of your account and associated data, subject to applicable law and our legal obligations. We may retain some information for a limited period to comply with anti-money-laundering regulations or resolve disputes. You can contact our support team to request data access or deletion.

• 1
  Request your dataStep 1

  Contact our support team via in-app chat or email to request a copy of your personal data.

• 2
  Verify your identityStep 2

  We confirm your identity before releasing sensitive information to prevent unauthorized access.

• 3
  Receive your dataStep 3

  We provide your data in a standard format within a reasonable timeframe.

Contact and Complaints

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through in-app chat or email. We respond to data requests within a reasonable timeframe. If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with us or with your local data-protection authority.

We may update this privacy policy from time to time. Material changes will be notified to you by email. Your continued use of dbl after such changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Special Considerations

During major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, our support team may experience delays in responding to data requests. We will still process your request within applicable legal timeframes. If you access dbl from multiple locations (for example, between Jakarta and Surabaya), we log your activity to detect fraud and ensure compliance with jurisdiction restrictions.

We take data protection seriously. Our commitment is to handle your information transparently, securely, and in compliance with applicable law. If you have concerns about your privacy on dbl, our support team is available to help.